- Traffic Service Officer
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$26.66 - $32.91 Hourly
$2,132.77 - $2,633.08 Biweekly
$4,621.00 - $5,705.00 Monthly
$55,452.00 - $68,460.00 Annually
REPORTS TO: A Traffic Services Supervisor and/or designee
DIVISION: Special Enforcement
APPROVED: Personnel Board 05/20/08 (rev.); 02/22/2007
Patrols an assigned area to enforce parking control laws and ordinances, issues parking
warnings and citations. Performs traffic control duties, including directing traffic, setting up
safety barricades and ensuring safe traffic patterns. Assists law enforcement personnel by
reporting illegal activities and provides assistance, as needed.
Directs vehicular and pedestrian traffic by providing manual direction and/or operating
automated traffic control signals to restrict traffic flow at specified locations.
Patrols city on foot, bicycle or in a three-wheeled vehicle to enforce parking control
ordinances and laws.
Issues parking warnings and citations; has cars towed and impounded, when needed; and
performs required follow-up activities.
Receives parking enforcement related calls for service; reports problems and status; and
Appears and testifies in court and at depositions.
Provides information and assists the public with a variety of requests and inquiries. Assists in
locating lost vehicles and individuals.
Reports hazardous, unsafe or irregular conditions, when necessary.
Applies boot device to vehicles with confirmed unpaid parking violations. Releases
impounded vehicles, when appropriate.
Follows applicable safety rules and regulations.
Performs other related duties, as assigned.
KSAS AND MINIMUM QUALIFICATIONS:
Knowledge, Abilities and Skills:
English grammar and composition.
Safe work practices.
Effective customer service techniques.
Learn applicable laws, regulations, codes, policies and procedures.
Write reports and maintain records.
Communicate effectively both orally and in writing.
Observe and report hazardous conditions.
Follow oral and written instructions.
Use police radio and portable radio transceivers.
Safely operate City vehicles.
Ride a bicycle.
Interpret and apply applicable provisions of the Santa Monica Municipal Code,
State laws and County regulations.
Maintain composure during stressful situations.
Work closely and coordinate with law enforcement personnel.
Learn and use law enforcement telecommunication databases and other applications in an
Provide effective customer service.
Establish and maintain effective and cooperative working relationships with City employees
and the public.
Reading, writing and communicating in English at an appropriate level.
Using a personal computer and applicable software applications.
Education, Training and Experience:
High school graduation or the equivalent. One year of recent, paid related work experience
involving heavy public contact.
Licenses and Certificates:
Possession of a valid Class C driver license.
SUPERVISION AND WORKING CONDITIONS:
Works under the direct supervision of a Traffic Services Supervisor and/or designee who
outline detailed work assignments, frequently review work in progress and carefully review
completed work and monitor field performance.
Work is regularly performed outside in seasonal climate and weather conditions. Slippery
surfaces, oily conditions, dust, dirt and odors are conditions frequently encountered. Must
constantly work with noise from traffic and police radio. Physical demands include bending,
stooping, squatting, climbing and repetitive arm and wrist motions from directing traffic. Must
have the ability to lift and move objects up to 25 lbs. Work on weekends, holidays, evenings,
on-call and overtime is required. For more comprehensive information, visit https://www.smgov.net/departments/hr/efja/EFJA_Traffic%20Services%20Officer.pdf to access
the Essential Functions Job Analysis for this job classification.
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